All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at to resolve the issue within 14 days of delivery.

If you cancel your order before 5:00 pm the day before your shipping date, you will receive a full refund. Call Customer Service at 1-888-901-2253 to cancel. If you must cancel the day of shipping, you can call Customer Service before 10:00 am to receive a store credit. After 10:00 am, the cake has shipped and we are not able to provide a refund or credit.