Home / Frequently Asked Questions | We Take The Cake®
Where do you ship your cakes?
Our bakery is located in Fort Lauderdale, Florida. Our layer cakes, Bundt cakes, and cupcakes can be shipped anywhere in the continental U.S. We deliver layer, birthday, and specialty cakes in Palm Beach, Broward, and Miami-Dade (South Florida) counties. Please call us to schedule a local delivery.
How do you ship your cakes?
All of our gourmet cakes are shipped via FedEx. The cakes are individually boxed in a gorgeous gift box and carefully wrapped in plastic with frill surrounding them. Then they are packaged in a sturdy shipping box. In fact, we take great pride in making sure that the cakes we deliver nationwide will taste just as fresh as if you walked into our store! Layer cakes and cupcakes are shipped with dry ice.
What if I need to cancel my order?
If you cancel your order before 5:00 pm the day before your shipping date, you will receive a full refund. Call Customer Service at 1-888-901-2253 to cancel. If you must cancel the day of shipping, you can call Customer Service before 10:00 am to receive a store credit. After 10:00 am, the cake has shipped and we are not able to provide a refund or credit.
Can you overnight ship?
Yes we can! Please call us to update your shipping preferences!
When should I have my cake delivered?
Our delivery dates are estimated. If you need your cake for a special occasion, we strongly advise you to have it delivered a few days in advance to ensure it's ready for the big day!
What is the shelf life of the cake?
Layer cakes have a 3-day shelf life without refrigeration, and a 1-week shelf life in the refrigerator. Frozen they last 3 months. Bundt cakes have a 7-day shelf life, without refrigeration, from the time it leaves our facility. It is best to store your Bundt cake, wrapped, in the fridge for up to 2 weeks or wrapped in the freezer for up to 3 months.
Can any cake be branded or customized?
We do not offer customized cakes for shipping. However, they are available for local pickup. Please email firstname.lastname@example.org for more information on customized and corporate orders.
What makes your cake unique?
Our cakes are hand-crafted from the finest ingredients and we a variety of unique and delicious flavors. In fact, one of “Oprah’s Favorite Things” is our famous key lime Bundt cake!
Do you use a mix?
No. Every one of our cakes is made from scratch. You can taste the delicious difference that makes!
How long will it take, once I place my order, for the cake to arrive?
We know it’s important that your cake arrive when you need it to. That’s why we ship via 2nd business day FedEx. Please use the calendar when placing your online order to select your preferred arrival date. If you need your cake for a special occasion, we strongly advise you to have it delivered a few days in advance to ensure it's ready for the big day!
Does someone have to be available to accept delivery?
All our cakes are shipped “signature release,” meaning the cake will be left at the door if no one is available. This way the cake will be received as soon as someone arrives. We don’t use “signature required,” because if no one is available to sign, FedEx will take it back to the facility until they are able to redeliver. This may not be until the next day (or even Monday in the case of a Friday attempt), and we want you to get your cake as soon as possible in great condition. FedEx does not keep your cake in a refrigerated or air-conditioned facility. We recommend following your package's journey using the tracking code provided so that you know when your cake is delivered. If sending to someone else, we suggest you share the tracking code with the recipient so they are ready to receive the package.
Do you offer cakes for restricted diets (fat-free, sugar-free, wheat-free)?
At this time, we do not offer sugar-free or fat-free cakes. All of our cakes normally contain wheat and dairy products and may contain nuts. Therefore, we do not recommend our traditional cakes for people with sensitivities to these ingredients. We do offer a vegan cake, along with an assortment of gluten free cake flavors. Please note: we do not have a certified gluten free facility. Our gluten-free cakes are ideal for people with a gluten sensitivity but not for Celiacs, as there may be cross contamination within our facility.
How many people do your cakes feed?
Standard Bundt Cakes: serves up to 8 people Oversize Bundt cakes: serves up to 14 people 6″ layer cakes: serves 8–10 people 9″ layer cakes: serves 15-20 people
What methods of payment are accepted?
We accept Visa, MasterCard, Discover, and American Express.
Are there restrictions to using discount or coupon codes on the site?
Coupons and discounts can’t be applied to products already on sale. Coupons and discount codes, unless otherwise mentioned, may only be used once per customer. Coupons and discount codes may only be used on orders placed online on WeTakeTheCake.com. Only one coupon or discount code can be applied per order. If you're a member of our Loyalty Points Program, you'll be able to use your points towards your purchases. Learn more about our Loyalty Points Program by visiting https://wetakethecake.com/pages/wttc-loyalty-program.
I have a large order and need to ship to multiple addresses. What is the easiest way to do this?
If you have 10 or more recipients, contact us and we can easily manage your shipments. Please call us at (888) 901-2253.
Can you deliver to a P.O. Box?
Our cakes are delivered nationwide via FedEx, which cannot deliver to a P.O. Box.
Do you offer custom Corporate orders?
You may email email@example.com to discuss your corporate order questions.
What’s the best way to reach you?
Contact our Corporate Gift Consultant -Jean Wilco, Jean.Wilco@WeTakeTheCake.com or call 954 764-2253.
What is your company address?
Our address: 1211 NE 9 Ave, Fort Lauderdale, Fl 33304
How are your products shipped and how long does it take to receive the cake?
The products are shipped via FedEx. Overnight delivery is available for an additional charge. Dry ice is used for frosted products -layer cakes and cupcakes. Bundt cakes do not need dry ice. Currently, we do not ship internationally.
How long does it take to receive the cake?
All of our products are shipped via FedEx and generally take 2 transit days.
How do I send you my recipient list?
For orders of 10 or more, we will send you a spreadsheet to complete and email back to us. We print shipping labels directly from the spreadsheet, so please ensure the recipient’s information is correct. There will be a charge for invalid addresses or re-routing. Please email Jean at firstname.lastname@example.org to learn more.
Is there an opportunity to brand a cake with my company logo?
Yes, we can add your company logo to the products. Please reach out to Jean at email@example.com to learn more.
Are there options for including a gift message?
We can print a short, generic message for your recipients. However, we cannot accept personalized messages.