FAQ

Our bakery is located in Fort Lauderdale, Florida. Our layer cakes, Bundt cakes, and cupcakes can be shipped anywhere in the continental U.S. We deliver layer, birthday, and specialty cakes in Palm Beach, Broward, and Miami-Dade (South Florida) counties. Please call us to schedule a local delivery.

All of our gourmet cakes are shipped via FedEx. The cakes are individually boxed in a gorgeous gift box and carefully wrapped in plastic with frill surrounding them. Then they are packaged in a sturdy shipping box. In fact, we take great pride in making sure that the cakes we deliver nationwide will taste just as fresh as if you walked into our store! Layer cakes and cupcakes are shipped with dry ice.

If you cancel your order before 5:00 pm the day before your shipping date, you will receive a full refund. Call Customer Service at 1-888-901-2253 to cancel. If you must cancel the day of shipping, you can call Customer Service before 10:00 am to receive a store credit. After 10:00 am, the cake has shipped and we are not able to provide a refund or credit.

Yes we can! Please call us to update your shipping preferences!

Our delivery dates are estimated. If you need your cake for a special occasion, we strongly advise you to have it delivered a few days in advance to ensure it's ready for the big day!

Layer cakes have a 3-day shelf life without refrigeration, and a 1-week shelf life in the refrigerator. Frozen they last 3 months. Bundt cakes have a 7-day shelf life, without refrigeration, from the time it leaves our facility. It is best to store your Bundt cake, wrapped, in the fridge for up to 2 weeks or wrapped in the freezer for up to 3 months.

We do not offer customized cakes for shipping. However, they are available for local pickup. Please email jean.wilco@wetakethecake.com for more information on customized and corporate orders.

Our cakes are hand-crafted from the finest ingredients and we a variety of unique and delicious flavors. In fact, one of “Oprah’s Favorite Things” is our famous key lime Bundt cake!

No. Every one of our cakes is made from scratch. You can taste the delicious difference that makes!

We know it’s important that your cake arrive when you need it to. That’s why we ship via 2nd business day FedEx. Please use the calendar when placing your online order to select your preferred arrival date. If you need your cake for a special occasion, we strongly advise you to have it delivered a few days in advance to ensure it's ready for the big day!

All our cakes are shipped “signature release,” meaning the cake will be left at the door if no one is available. This way the cake will be received as soon as someone arrives. We don’t use “signature required,” because if no one is available to sign, FedEx will take it back to the facility until they are able to redeliver. This may not be until the next day (or even Monday in the case of a Friday attempt), and we want you to get your cake as soon as possible in great condition. FedEx does not keep your cake in a refrigerated or air-conditioned facility. We recommend following your package's journey using the tracking code provided so that you know when your cake is delivered. If sending to someone else, we suggest you share the tracking code with the recipient so they are ready to receive the package.

At this time, we do not offer sugar-free or fat-free cakes. All of our cakes normally contain wheat and dairy products and may contain nuts. Therefore, we do not recommend our traditional cakes for people with sensitivities to these ingredients. We do offer a vegan cake, along with an assortment of gluten free cake flavors. Please note: we do not have a certified gluten free facility. Our gluten-free cakes are ideal for people with a gluten sensitivity but not for Celiacs, as there may be cross contamination within our facility.

Standard Bundt Cakes: serves up to 8 people Oversize Bundt cakes: serves up to 14 people 6″ layer cakes: serves 8–10 people 9″ layer cakes: serves 15-20 people

We accept Visa, MasterCard, Discover, and American Express.

Coupons and discounts can’t be applied to products already on sale. Coupons and discount codes, unless otherwise mentioned, may only be used once per customer. Coupons and discount codes may only be used on orders placed online on WeTakeTheCake.com. Only one coupon or discount code can be applied per order. If you're a member of our Loyalty Points Program, you'll be able to use your points towards your purchases. Learn more about our Loyalty Points Program by visiting https://wetakethecake.com/pages/wttc-loyalty-program.

If you have 10 or more recipients, contact us and we can easily manage your shipments. Please call us at (888) 901-2253.

Our cakes are delivered nationwide via FedEx, which cannot deliver to a P.O. Box.

You may email jean.wilco@wetakethecake.com to discuss your corporate order questions.