Home / Frequently Asked Questions | We Take The Cake®
Where do you ship your cakes?
Our bakery is located in Fort Lauderdale/Miami, Florida. Our layer cakes, Bundt cakes, and cupcakes can be shipped anywhere in the continental U.S. We deliver layer, birthday, and specialty cakes in Palm Beach, Broward, and Miami-Dade (South Florida) counties. Certain layer cakes and all specialty fondant cakes cannot be shipped.
How do you ship your cakes?
All of our gourmet cakes are shipped via UPS. The cakes are individually boxed in a gorgeous gift box and carefully wrapped with lots of padding. Then they are packaged in a sturdy shipping box. In fact, we take great pride in making sure that the cakes we deliver nationwide will taste just as fresh as if you walked into our store! Layer cakes and cupcakes are shipped with dry ice.
What if I need to cancel my order?
If you cancel your order before 5:00 pm the day before your shipping date, you will receive a full refund. Call Customer Service at 1-888-901-2253 to cancel. If you must cancel the day of shipping, you can call Customer Service before 10:00 am to receive a store credit. After 10:00 am, the cake has shipped and we are not able to provide a refund or credit.
Why do cakes cost so much to ship?
The boxes are heavy! We pack our layer cake, cupcakes and mini-Bundts in 5 pounds of dry ice to ensure they stay frozen during transit. The weight of the package and size of the box contribute to the shipping cost, and we ship via 2nd business day FedEx to maintain the cake’s quality. However, we do negotiate the best shipping prices and pass them along to you.
Can you overnight ship?
Yes we can! Please call us to update your shipping preferences!
What is the shelf life of the cake?
Layer cakes have a 3-day shelf life without refrigeration, and a 1-week shelf life in the refrigerator. Frozen they last 3 months. Bundt cakes have a 7-day shelf life, without refrigeration, from the time it leaves our facility. It is best to store your Bundt cake, wrapped, in the fridge for up to 2 weeks or wrapped in the freezer for up to 3 months.
Can any cake be branded or customized?
Please email firstname.lastname@example.org for information on customized and corporate orders.
How much extra will that cost?
Each order is different. Please contact us for a custom quote.
What makes your cake unique?
Our cakes are hand-crafted from the finest ingredients and we a variety of unique and delicious flavors. In fact, one of “Oprah’s Favorite Things” is our famous key lime Bundt cake!
Do you use a mix?
No. Every one of our cakes is made from scratch. You can taste the delicious difference that makes!
How long will it take, once I place my order, for the cake to arrive?
We know it’s important that your cake arrive when you need it to. That’s why we ship via 2nd business day UPS. Please use the calendar when placing your online order to select your preferred arrival date.
Does someone have to be available to accept delivery?
All our cakes are shipped “signature release,” meaning the cake will be left at the door if no one is available. This way the cake will be received as soon as someone arrives. We don’t use “signature required,” because if no one is available to sign, FedEx will take it back to the facility until they are able to redeliver. This may not be until the next day (or even Monday in the case of a Friday attempt), and we want you to get your cake as soon as possible in great condition. FedEx does not keep your cake in a refrigerated or air-conditioned facility.
Do you offer custom cakes?
What are my icing choices?
We offer vanilla cream cheese frosting, chocolate cream cheese frosting, vanilla buttercream frosting, and coffee buttercream frosting. However, depending on the type of cake, other options may be available. We also offer fondant cakes, which allows for a wide range of design options for wedding and specialty cakes. Most of the wedding cakes you see featured in wedding magazines are covered in fondant. It gives a smooth, flawless matte finish and can be draped, painted on and tinted, among other things. If you’re planning a wedding in South Florida, we’d love to create your dream cake!
Do you offer cakes for restricted diets (fat-free, sugar-free, wheat-free)?
At this time, we do not offer sugar-free or fat-free cakes. All of our cakes normally contain wheat and dairy products and may contain nuts. Therefore, we do not recommend our traditional cakes for people with sensitivities to these ingredients. We do offer a vegan cake, along with an assortment of gluten free cake flavors. Please note: we do not have a certified gluten free facility. Our gluten-free cakes are ideal for people with a gluten sensitivity but not for Celiacs, as there may be cross contamination within our facility.
How many people do your cakes feed?
Standard Bundt Cakes: serves up to 8 people Oversize Bundt cakes: serves up to 14 people 6″ layer cakes: serves 8–10 people 9″ layer cakes: serve 15-20 people
How much do your cakes cost?
Our cakes range in price from $25 to $20,000 depending on the type of cake, size of cake, and the complexity of the design. Our fondant cakes start at $7 per person. Please contact us at (954) 764-2253 or (888) 901-2253 to discuss a custom cake.
What methods of payment are accepted?
We accept Visa, MasterCard, Discover, and American Express. We don’t accept personal checks, but cash is accepted for payments in advance. If you are a corporate client, please contact us to discuss payment options.
Are there restrictions to using discount or coupon codes on the site?
Coupons and discounts can’t be applied to products already on sale. Coupons and discount codes, unless otherwise mentioned, may only be used once per customer. Coupons and discount codes may only be used on orders placed online on WeTakeTheCake.com. Only one coupon or discount code can be applied per order.
I have a large order and need to ship to multiple addresses. What is the easiest way to do this?
Contact us! Not only do we deliver nationwide, but we can easily manage multiple recipients. If you have 10 or more orders, please call us at (888) 901-2253.
Do you offer corporate discounts?
Yes, we do! Corporate cakes are a great way to celebrate any occasion, and we are happy to offer discounts for large orders. Please call us at (888) 901-2253 or email us at email@example.com.
Can you deliver to a P.O. Box?
Our cakes are delivered nationwide via UPS, which cannot deliver to a P.O. Box.