Home / Frequently Asked Questions | We Take The Cake®
Where do you ship your cakes?
Our bakery is located in Fort Lauderdale, Florida. Our layer cakes, Bundt cakes, and cupcakes can be shipped anywhere in the continental U.S. We deliver layer, birthday, and specialty cakes in Palm Beach, Broward, and Miami-Dade (South Florida) counties. Please call us to schedule a local delivery.
How do you ship your cakes?
All of our gourmet cakes are shipped via UPS. The cakes are individually boxed in a gorgeous gift box and carefully wrapped with lots of padding. Then they are packaged in a sturdy shipping box. In fact, we take great pride in making sure that the cakes we deliver nationwide will taste just as fresh as if you walked into our store! Layer cakes and cupcakes are shipped with dry ice.
What if I need to cancel my order?
If you cancel your order before 5:00 pm the day before your shipping date, you will receive a full refund. Call Customer Service at 1-888-901-2253 to cancel. If you must cancel the day of shipping, you can call Customer Service before 10:00 am to receive a store credit. After 10:00 am, the cake has shipped and we are not able to provide a refund or credit.
Why do cakes cost so much to ship?
The boxes are heavy! We pack our layer cake, cupcakes and mini-Bundts in 5 pounds of dry ice to ensure they stay frozen during transit. The weight of the package and size of the box contribute to the shipping cost, and we ship via 2nd business day FedEx to maintain the cake’s quality. However, we do negotiate the best shipping prices and pass them along to you.
Can you overnight ship?
Yes we can! Please call us to update your shipping preferences!
What is the shelf life of the cake?
Layer cakes have a 3-day shelf life without refrigeration, and a 1-week shelf life in the refrigerator. Frozen they last 3 months. Bundt cakes have a 7-day shelf life, without refrigeration, from the time it leaves our facility. It is best to store your Bundt cake, wrapped, in the fridge for up to 2 weeks or wrapped in the freezer for up to 3 months.
Can any cake be branded or customized?
We do not offer customized cakes. We offer cakes exactly the way they appear on our website. We do not alter flavor combinations or designs. Please email email@example.com for information on customized and corporate orders.
What makes your cake unique?
Our cakes are hand-crafted from the finest ingredients and we a variety of unique and delicious flavors. In fact, one of “Oprah’s Favorite Things” is our famous key lime Bundt cake!
Do you use a mix?
No. Every one of our cakes is made from scratch. You can taste the delicious difference that makes!
How long will it take, once I place my order, for the cake to arrive?
We know it’s important that your cake arrive when you need it to. That’s why we ship via 2nd business day UPS. Please use the calendar when placing your online order to select your preferred arrival date.
Does someone have to be available to accept delivery?
All our cakes are shipped “signature release,” meaning the cake will be left at the door if no one is available. This way the cake will be received as soon as someone arrives. We don’t use “signature required,” because if no one is available to sign, FedEx will take it back to the facility until they are able to redeliver. This may not be until the next day (or even Monday in the case of a Friday attempt), and we want you to get your cake as soon as possible in great condition. FedEx does not keep your cake in a refrigerated or air-conditioned facility.
Do you offer cakes for restricted diets (fat-free, sugar-free, wheat-free)?
At this time, we do not offer sugar-free or fat-free cakes. All of our cakes normally contain wheat and dairy products and may contain nuts. Therefore, we do not recommend our traditional cakes for people with sensitivities to these ingredients. We do offer a vegan cake, along with an assortment of gluten free cake flavors. Please note: we do not have a certified gluten free facility. Our gluten-free cakes are ideal for people with a gluten sensitivity but not for Celiacs, as there may be cross contamination within our facility.
How many people do your cakes feed?
Standard Bundt Cakes: serves up to 8 people Oversize Bundt cakes: serves up to 14 people 6″ layer cakes: serves 8–10 people 9″ layer cakes: serves 15-20 people
What methods of payment are accepted?
We accept Visa, MasterCard, Discover, and American Express. We don’t accept personal checks, but cash is accepted for payments in advance. If you are a corporate client, please contact us to discuss payment options.
Are there restrictions to using discount or coupon codes on the site?
Coupons and discounts can’t be applied to products already on sale. Coupons and discount codes, unless otherwise mentioned, may only be used once per customer. Coupons and discount codes may only be used on orders placed online on WeTakeTheCake.com. Only one coupon or discount code can be applied per order.
I have a large order and need to ship to multiple addresses. What is the easiest way to do this?
If you have 10 or more recipients, contact us and we can easily manage your shipments. Please call us at (888) 901-2253.
Do you offer corporate discounts?
Yes, we do! Corporate cakes are a great way to celebrate any occasion, and we are happy to offer discounts for large orders. Please call us at (888) 901-2253 or email us at firstname.lastname@example.org.
Can you deliver to a P.O. Box?
Our cakes are delivered nationwide via FedEx, which cannot deliver to a P.O. Box.
Do you offer custom Corporate orders?
You may email email@example.com to discuss your corporate order questions.
What’s the best way to reach you?
Contact our Corporate Gift Consultant -Jean Wilco, Jean.Wilco@WeTakeTheCake.com or call 954 764-2253.
What is your company address?
Our address: 1211 NE 9 Ave, Fort Lauderdale, Fl 33304
How are your products shipped and how long does it take to receive the cake?
The products are shipped via UPS. Overnight delivery is available for an additional charge. Dry ice is used for frosted products -layer cakes and cupcakes. Bundt cakes do not need dry ice. Currently, we do not ship internationally.
How long does it take to receive the cake?
All of our products are shipped via UPS and generally take 2 transit days.
Is bulk shipping available?
Yes, bulk shipping is available if you prefer to deliver the gifts yourself. Suppose you’re thinking of shipping them out yourself. In that case, remember that we get the best shipping rates and shipping perishables is a tricky business, with many restrictions and requirements, especially when using dry ice. We recommend letting us handle the shipping!
How do I send you my recipient list?
For orders of 10 or more, we will send you a spreadsheet to complete and email back to us. We print shipping labels directly from the spreadsheet, so please ensure the recipient’s information is correct. There will be a charge for invalid addresses or re-routing.
Are discounts available for large orders?
Yes! For orders 10 or more which ship on the same date, we offer discounts. For holiday corporate orders, we offer different levels of discounts, depending on when the order is placed. The earlier the orders are placed, the more significant the discount. Ask our Corporate Gift Consultant for more details.
Is there an opportunity to brand a cake with my company logo?
We can add your company logo to the product for orders 75 or more. Let us know you’re interested, and we’ll give you the details.
Can I customize any of the cakes?
Other than adding a logo or a short "thank you," we do not offer any customization on our products. However, in addition to various flavors and designs, we offer seasonal cake collections throughout the year. There will be something for everyone!
Are there options for including a gift message?
We can print a short, generic message for your recipients; however, we cannot accept personalized messages. There is an option for you to send us your own generic card. Please work with our corporate gift consultant to learn the dimensions of the cake box to ensure the card will fit inside. No personalization is accepted.